Terms and conditions

Welcome to astrua.com

HOW TO REQUIRE INFORMATION:

You will be welcome in our shops, where our Relations and Sales Managers will be happy to receive you and illustrate our PRODUCTS.

In case you won't be able to reach us, thanks to the "MORE INFORMATION" function, you will get descriptive deepened details related to the products introduced in the website. To receive communication and/or information about events and promotions, or for direct contacts we suggest you the following ways:

  • “Call me back”, guarantees you to be called back, in the shortest time possible, by one of our Relations Manager.

  • Directly calling our Relations - Sales office 0039-011-5613589

  • Writing an email to the address astrua@astrua.com .

SALES CONDITIONS.

The values reported on our site have to be considered as "prices per product unit", including IVA, except for different specifications. These prices may vary without previous notice.
We generally consider our product transfers as "by piece" and without fraction for nature and certainly faithful to the images of Astrua's website in which they are represented. 
It is possible for our customers, to purchase custom and/or made to measure products, according to their own taste, but meeting our quality parameters.
In that circumstance, it won't be possible to recede the sale contract of the good.
Once the order has been confirmed, the transfer value won't vary and will be coinciding to the price agreed with our Sales Managers.
All products, after your purchasing confirmation, will be available to you in our stores. At your discretion and upon specific request, they will be shipped with no charge (on national territory), by armored courier, if necessary, where indicated by you. 
We specify that, during transportation, our goods are always completely covered by warranty to ensure that your risk will be null. 

METHODS OF PAYMENT.

At our stores, Methods of payment are those allowed by current laws: current account bank and/or cashier's checks, credit cards and/or cash limited by actual norms, as well as anticipated bank transfer in case you'll choose a courier delivery.

Here we indicate our bank account details:

RIGHT OF WITHDRAWAL.

The customer has the right of withdrawal as provided for by the norm in force. The deadline to take advantage of this right is ten days from the products delivery date.
Before that date, the client must send a registered mail to:

Valter Franco Ricci spa
Corso Roma, 144
15121- Alessandria, Italy

Along with the registered mail, the customer must return the products in the same conditions in which he has received them to the same address indicated in the registered mail, at his own expenses, by courier or any other mode of transportation and arranging an adequate packaging to guarantee the product's integrity. Within ten days from the delivery of the registered mail and the goods, it will be our concern to refund the customer with bank transfer for the expenses sustained for the purchase.

ATTENTION: THE RIGHT OF WITHDRAWAL IS DENIED IN CASE OF MADE TO MEASURE OR SPECIFICALLY ORDERED FOR THE CUSTOMER GOODS.

 

RIGHT TO PRIVACY.

According to the D.Lgs. n° 196/2003 it is declared that by filling the contact module (e-mail or fax), or by sending personal data, the client authorizes the company Valter Franco Ricci spa to the treatment of his personal data. The above mentioned data will be used only by Valter Franco Ricci spa, which might use them to send informative and propagandist material closely related to the website.
According to art 13 of the D.Lgs. n° 196/2003 the customer has the right to access to his data as well as the right to ask at any moment, the cancellation, the transformation in anonymous form, the block of data treated in violation of law, the updating, the rectification and the integration. The complete information note about data treatment is published on www.astrua.com

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